Cancellation Policy - Sunshine Coast Holiday Parks

Peak Periods Bookings (Christmas & Easter) - 

Where at least 60 days notice of full cancellation has been given, deposits or prepayments will be refunded with the following options:

  • Option A: full credit to a future booking (to be used within 12 months)
  • Option B: Refund of deposit less $30 cancellation fee

Where less than 60 days notice has been given or for partial cancellation, deposits will be refunded with the following options:

  • If site or unit/villa is rebooked then Options A or B above are applicable.
    If site or unit/villa is not rebooked, no refund is made.

Other School Holidays, Public Holidays / Long Weekends and Special Events:

Where at least 28 days notice of full cancellation has been given, deposits will be refunded with the following options:

  • Option A: full credit to a future booking (to be used within 12 months)
  • Option B: Refund of deposit less $30 cancellation fee

Where less than 28 days notice has been given or for partial cancellation, deposits will be refunded with the following options:

  • If site or unit/villa is rebooked then Options A or B above are applicable.
    If site or unit/villa is not rebooked, no refund is made.

Off-Peak and Shoulder Periods

72 hours (3 days) notice of full cancellation is required for refund of deposit (over the $30 cancellation fee) at any other time of the year outside peak and other school holidays, public holidays and speacial events.

This would apply in the case of say a cabin booking with $100 deposit -where $70 would be refunded. Normal deposits for sites during these period of $30 would not be refunded as this would be retained in application of the cancellation fee of $30.

Please note: No refund for early departure or late arrival.

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