Terms & Conditions

Guide, hearing and assistance dogs

The Guide, Hearing and Assistance Dogs Act 2009 came into effect on 1 July 2009.

The legislation ensures that every person who relies on a guide, hearing or assistance dog has the same access rights as others to public places and public passenger vehicles. This includes cafes, restaurants, pubs, clubs, sports venues, taxis and buses.

About guide, hearing and assistance dogs legislation

A guide dog, hearing dog or assistance dog is specially trained to perform specific physical tasks and behaviours to assist a person with a disability and reduce their need for support.

Companion Animal is not an Assistance Animal

The Federal Disability Discrimination Act 1992 (DDA) provides protection for everyone in Australia against discrimination based on disability. The DDA applies directly to discrimination because a person is accompanied by a guide dog, hearing dog or other animal trained to alleviate the effects of a person's disability.

However, the Australian Human Rights Commission has confirmed that a companion animal is not an "assistance animal" for the purposes of the DDA:

"The fact that an animal is house trained or has had obedience training is not likely to be sufficient for this purpose."

Source: http://www.humanrights.gov.au/disability_rights/faq/Companion_Animals/companion_animals.html

Accordingly only guide, hearing and assistance dogs are permitted in the Sunshine Coast Holiday Parks and camping grounds that are not designated as 'Dog Friendly' parks. Only Coolum Beach Holiday Park and Mudjimba Beach Holiday Park are designated as 'Dog Friendly" parks and dogs are permitted on application.

Dog Friendly Parks

Dogs are permitted on application at Coolum Beach Holiday Park and Mudjimba Beach Holiday Park.

Payments for bookings made online at our Sunshine Coast Holiday Parks website

All bookings require the full payment to be made on booking on the website online booking facility.

Payments for all other bookings

Christmas Deposits (Sites) – To book a particular site during this peak demand period customers are to pay one week’s booking deposit at the time of booking. The balance of the site fees are to be paid by 31 October preceding the Christmas period.

Easter Deposits (Sites) – To book a particular site for the full 2 weeks during this peak demand customers are to pay one week’s booking deposit at time of booking. For weekly bookings and shorter periods a deposit of 50% of the site fees is payable at time of booking. The balance is to be paid by 1 February preceding Easter.

September School Holidays Deposits (Sites) – To book a particular site during the September School Holidays customers are to pay 50% of the site fees is payable at time of booking. The balance site fees are to be paid by 31 July preceding the school holiday period.

Deposits - Other times (Sites) - All parks require a $30.00 non-refundable booking deposit is required at time of booking.

Cabins (Christmas & Easter) - To secure a booking a deposit of 50% of total booking with balance paid by 31 October preceding Christmas and by four weeks prior to easter.

Cabins (Off-peak & Shoulder periods) - To secure a booking a deposit of $100 is required at the time of booking.

On-line Booking via Netrooms website - The full payment is required at the time of booking on-line under the terms and conditions of the Sunshine Coast Holiday Parks website.  

Persons Under 18

Persons under the age of 18 are not permitted to make an online reservation.  We reserve the right to cancel any of these types of reservations.

Rates

Online Bookings
4 Bedroom Beach house- Rates quoted are for 4 persons
Studio units - Rates quotes for up to 2 adults and 2 children
Villas - Rates quoted are for 2 persons
Sites - Rates quoted are for 2 persons
Extra persons incur an additional charge of $12 per night

Site Availability and Allocation

  • Site allocation will be made according to the dimensions of your caravan. Please ensure you state the total exterior length of your van from front to back including all attachments and drawbar.
  • In some instances your van/motorhome/tent etc. may not be able to be accommodated on the size sites actually available at the park. In these instances you will be contacted as soon as this is known and if possible you will be offered alternate dates or your booking cancelled and we will not process your deposit.
  • Site numbers are not guaranteed. Please contact the park if you have any special requirements before your arrival.

Studio unit, Villa, Beach House and Site Capacity

Studio units/villas and Beach House - Extra persons allowed are restricted due to maximum unit/villa occupancy for each unit/ villa type
Sites - Maximum persons per site is 6

Check in / Check out

Studio units, Villas and Beach House
Check in is 2pm
Check out is 10am
Sites
Check in is 11am for Powered sites
Check out is 10am
Reception closes at 6.30pm. Check in after this time may be made by prior arrangement.

Late Check out

4pm subject to availability and incurs a fee of 50% of the nightly rate

Discounts

Where a guest has made a reservation under a special offer or discount, no further offers or discounts will be applied to that reservation.

Refunds

Refunds of deposits and fees paid are only available from Sunshine Coast Holiday Parks under the following circumstances.

Peak Periods Bookings (Christmas & Easter)

Where at least 60 days notice of full cancellation has been given, deposits or prepayments will be refunded with the following options:

  • Option A: full credit to a future booking (to be used within 12 months)
  • Option B: Refund of deposit less $30 cancellation fee

Where less than 60 days notice has been given or for partial cancellation, deposits will be refunded with the following options:

  • If site or unit/villa is rebooked then Options A or B above are applicable.
    If site or unit/villa is not rebooked, no refund is made.

Other School Holidays, Public Holidays / Long Weekends and Special Events:

Where at least 28 days notice of full cancellation has been given, deposits will be refunded with the following options:

  • Option A: full credit to a future booking (to be used within 12 months)
  • Option B: Refund of deposit less $30 cancellation fee

Where less than 28 days notice has been given or for partial cancellation, deposits will be refunded with the following options:

  • If site or unit/villa is rebooked then Options A or B above are applicable.
    If site or unit/villa is not rebooked, no refund is made.

Off-Peak and Shoulder Periods

72 hours (3 days) notice of full cancellation is required for refund of deposit (over the $30 cancellation fee) at any other time of the year outside peak and other school holidays, public holidays and speacial events.

This would apply in the case of say a cabin booking with $100 deposit -where $70 would be refunded. Normal deposits for sites during these period of $30 would not be refunded as this would be retained in application of the cancellation fee of $30.

  • Please note: No refund for early departure or late arrival.

Minimum booking period refunds

Bookings made subject to minimum booking conditions cannot be reduced, but can be cancelled and above conditions apply.

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