Cancellation policy

Deposits and cancellations

Standard season

Rate type – STANDARD

Terms and conditions

Full payment required at time of booking.  This rate is non-refundable and cannot be changed, cancelled or credited.  Please ensure your travel plans are confirmed before booking.  Once your stay has commenced, no refund or credit will be issued for unused nights.

Rate type – FLEXI

Terms and conditions

Full payment required at time of booking online.

Deposit of one (1) night is required at time of booking with full payment required 7 days prior to arrival.  Cancellations can be made up to 48 hours prior to 11am arrival date and will incur a cancellation fee equal to one (1) night.  If your plans change, you may move your booking to a new date without penalty provided you notify us more than 48 hours before your 11am arrival date and subject to availability and relevant pricing.  Cancellations or changes within 48 hours of 11am arrival date are not eligible for a refund or credit.  Once your stay has commenced, no refund or credit will be issued for unused nights.

Rate type – FREEDOM

Terms and conditions

Full payment required at time of booking online.

Deposit of one (1) night is required at time of booking, full payment 7 days prior to arrival.  Cancellations or changes can be made up to 24 hours prior to 11am arrival date without penalty.  Cancellations or changes made within 24 hours of 11am arrival date incur a one (1) nights fee with balance held in credit for 12 months from date of cancellation and are not eligible for a refund.  Once your stay has commenced, no refund or credit will be issued for unused nights.

Peak season

(School holidays, long weekends, events, event weekends)

Rate type – STANDARD

Terms and conditions

Full payment required at time of booking.  This rate is non-refundable and cannot be changed, cancelled or credited.  Please ensure your travel plans are confirmed before booking.  Once your stay has commenced, no refund or credit will be issued for unused nights.

Rate type – FLEXI

Terms and conditions

Full payment required at time of booking online.

Deposit of one (1) week is required at time of booking with full payment required 90 days prior to arrival.  Cancellations or changes (subject to availability) can be made up to 7 days prior to 11am arrival date and will incur a cancellation fee equal to one (1) night.  Cancellations or changes within 7 days of 11am arrival date are not eligible for a refund or credit.  Once your stay has commenced, no refund or credit will be issued for unused nights.

Rate type – FREEDOM

Terms and conditions

Full payment required at time of booking online.

Deposit of one (1) week is required at time of booking, full payment 90 days prior to arrival.  Cancellations or changes can be made up to 7 days prior to 11am arrival date without penalty.  Cancellations or changes made within 7 days of 11am arrival date incur a one (1) nights fee with balance held in credit for 12 months from date of cancellations and are not eligible for a refund.  Once your stay has commenced, no refund or credit will be issued for unused nights.

Peak season rebooking deposit

For rebooking’s of two (2) weeks or more during peak school holiday periods, a deposit equivalent to one (1) week’s accommodation fee is required at the time of rebooking to secure and confirm your dates.  The remaining balance must be paid in full no later than 90 days prior to arrival.  Bookings are not considered confirmed until the required rebooking deposit has been received.

Once your booking deposit has been paid and your booking is confirmed, the booking cannot be reduced or shortened (standard rate).  If your plans change after confirmation, we are unable to remove nights, reduce the length of your stay or provide a refund or credit for any nights no longer required. 

Bookings are for the named guest and cannot be sublet, transferred or offered to another person without prior approval from management.  If you are unable to use the full booking, the unused portion cannot be sublet or transferred to another guest.

Failure to make the final payment by the due date may result in the booking being cancelled and the site being released for resale.

Online bookings

All bookings made through the Sunshine Coast Holiday Parks website require full payment. Persons under the age of 18 are not permitted to make an online reservation. Identification is required at the time of check-in.

Payment authorisation

By providing your credit card details, you authorise the park to charge the nominated card for all accommodation, services, outstanding balances, fees, and any costs associated with damage, loss, or excessive cleaning caused during your stay.

You agree to pay the required deposit at the time of booking, along with any remaining balance by the applicable due dates associated with your reservation. Failure to meet payment requirements may result in the cancellation of your booking. 

Maximum booking length

Bookings are capped at a maximum of 28 nights. The only standing exceptions are recurring Christmas bookings and recurring winter bookings held on a year-on-year basis. Any other booking longer than 28 nights is by application only and requires management approval before it can be confirmed.

Rates and conditions are subject to change.

Specials and promotions

Bookings made as part of a promotion or special are not eligible for cancellations, changes or refunds. Please ensure you have read the terms and conditions associated with the particular special or promotion.

Vouchers

• At the time of booking, guests must confirm the voucher number and present the original voucher upon check-in.
• Vouchers are not transferable.
• Vouchers are not wholly or partly redeemable for cash.

Subletting of bookings

Accommodation and sites are provided to the booking party for the guest(s) as named on the booking. The accommodation and sites must not be sublet by the booking party.