Terms & Conditions

Welcome to Sunshine Coast Holiday Parks

The Sunshine Coast Holiday Parks are owned by Sunshine Coast Council and managed by independent contract managers.  To ensure that your stay and that of others is safe and enjoyable, please read and observe the following conditions of occupancy.

Entry Statement

• You acknowledge that you are staying at one of the Sunshine Coast Holiday Parks as a Tourist Guest, for holiday purposes only.
• No illegal activities are to take place anywhere within any of the Sunshine Coast Holiday Parks.
• Swearing, excessive consumption of alcohol, use of illegal substances, amplified noise and antisocial/disruptive behaviour that interferes with the peace comfort and privacy of other guests in the park will result in you being required to leave and possible Police involvement.

All persons enter the Sunshine Coast Holiday Parks at their own risk.  The park accepts no liability for the theft of, or damage to guests’ possessions, including vehicles.

Identification

On check-in please present a photo ID, driver's license, or passport. The ID must match the name that appears on the booking. For late arrivals (afterhours) please visit reception the following morning to present your ID.

Payments for bookings made online at our Sunshine Coast Holiday Parks website

All bookings require the full payment to be made on booking on the website online booking facility.

Vouchers

• At the time of bookings guests must confirm the voucher number and present the original voucher upon check-in.
• Vouchers are not transferable
• Vouchers are not wholly or partly redeemable for cash
• Each voucher must be redeemed in one reservation only

Payments for all other bookings 

Please be advised that from the 7th of October 2024 all of our parks will be going cashless. 

Christmas Deposits (Sites) – To book a particular site during this peak demand period customers are to pay one week’s booking deposit at the time of booking. The balance of the site fees are to be paid by 2 September and 1 October (Dicky Beach Family Holiday Park) preceding Christmas.

Easter Deposits (Sites) – To book a particular site for the full 2 weeks during this peak demand customers are to pay one week’s booking deposit at time of booking. For weekly bookings and shorter periods a deposit of 50% of the site fees is payable at time of booking. The balance is to be paid by 1 February preceding Easter.

Cabins (Christmas & Easter) - To secure a booking a deposit of 50% of total booking with balance of the fees are to be paid by 2 September and 1 October (Dicky Beach Family Holiday Park) preceding Christmas. and by four weeks prior to easter.

September School Holidays Deposits (Sites) – To book a particular site during the September School Holidays customers are to pay 50% of the site fees at time of booking. The balance site fees are to be paid by 31 July preceding the school holiday period.

Deposits – (Shoulder periods) – One week’s deposit is required for any bookings 28 nights or more.

Deposits - Other times (Sites) - All parks require a $50.00 non-refundable booking deposit at time of booking.

Cabins (Off-peak & Shoulder periods) - To secure a booking a deposit of $100 is required at the time of booking.

On-line Booking via RMS - The full payment is required at the time of booking on-line under the terms and conditions of the Sunshine Coast Holiday Parks website.  

Persons Under 18

Persons under the age of 18 are not permitted to make an online reservation.  We reserve the right to cancel any of these types of reservations.

Rates

Online Bookings
4 Bedroom Beach house- Rates quoted are for 4 persons
Studio units - Rates quotes for up to 2 adults
Villas - Rates quoted are for 2 persons
Sites - Rates quoted are for 2 persons (max of 6 persons per site)
Extra persons incur an additional charge of $14 per night

Subletting of bookings

Accommodation and sites are provided to the booking party for the guest(s) as named on the booking. The accommodation and sites must not be sublet by the booking party.

Site Availability, Studio unit, Villa, Beach House

• While every effort is made by our park team to accomodate preferred sites or cabins, this is not guaranteed. There may be a requirement to change the site or accommodation due to operational reason, unscheduled maintenance etc.
• In some instances your van/motorhome/tent etc. may not be able to be accommodated on the size sites actually available at the park. In these instances you will be contacted as soon as this is known and if possible you will be offered alternate dates or your booking cancelled and we will not process your deposit.
• Management will allocate sites based on the best scenario at the time. Please ensure you state the total exterior length of your van from front to back including all attachments and drawbar.
• We aim to provide you with clean, comfortable, and well-presented accommodation. 
• If you have any concerns with the accommodation, please speak to reception within 1 hour of you having entered the accommodation, otherwise it is taken that you have accepted the accommodation as being suitable. 
• We require that you leave your accommodation in a reasonable state. 
• Upon your departure, where excess cleaning is required or we have reason to believe a guest has smoked in accommodation, an amount of $150 will be applied to your credit card. This will apply to any damage, repairs or replacement of missing items.
• Guests can request a service (bed linen and towel change) for an additional charge. Cabins will be provided with a linen change every 7 days if booking is in excess of 7 days.

Large Vehicles

Please notify the park team at time of booking if your vehicle length exceeds 5.5mtrs and has a towing weight capacity of 3tonne. 

Check in / Check out

Studio units and Cabins 
Check in is 2pm
Check out is 10am

Beach House
Check in is 3pm
Check out is 10am

Sites
Check in is 11am for Sites
Check out is 10am
Early check in and late check out are subject to availability and should be discussed with management.

Maximum of 6 persons per site

For the comfort of guests the park, arrivals after 8PM are not permitted.

Credits

Please be aware that credits are valid for 12 months from time of cancellation and cannot be refunded or transferred once approved. Should the credit not be used within this timeframe it is cancelled.

Discounts

Where a guest has made a reservation under a special offer or discount, no further offers or discounts will be applied to that reservation. 

 

Cancellation /Refunds Policy

Refunds of deposits and fees paid are only available from Sunshine Coast Holiday Parks under the following circumstances. All cancellations must be received in writing unless otherwise advised.

Peak Periods Bookings (Christmas & Easter) - 

Where at least 60 days notice of full cancellation has been given, deposits or prepayments will be refunded with the following options:

• Option A: full credit to a future booking (to be used within 12 months) less $30 admin fee
• Option B: Refund of deposit less $50 cancellation fee

Where less than 60 days notice has been given or for partial cancellation, deposits will be refunded with the following options:

• If site or unit/villa is rebooked then Options A or B above are applicable.
  If site or unit/villa is not rebooked, no refund is made.

Other School Holidays, Public Holidays / Long Weekends and Special Events:

Where at least 28 days notice of full cancellation has been given, deposits will be refunded with the following options:

• Option A: full credit to a future booking (to be used within 12 months) less $30 admin fee
• Option B: Refund of deposit less $50 cancellation fee

Where less than 28 days notice has been given or for partial cancellation, deposits will be refunded with the following options:

• If site or unit/villa is rebooked then Options A or B above are applicable.
  If site or unit/villa is not rebooked, no refund is made.

Off-Peak and Shoulder Periods 

Where at least 7 days notice of full cancellation has been given, deposit will be refunded with the following options:

• Option A: full credit to a future booking (to be used within 12 months) less $30 admin fee
• Option B: Refund of deposit less $50 cancellation fee

 

• Credit card authorisation will be collected at time of booking to cover any cancellation or additional cleaning or damage fees as per the terms and conditions.
• For all bookings, there is no refund for your choice of early departure due to unforeseen personal events, weather events, or acts of God or change of mind.
• Management reserves the right to relocate or change the site number when necessary, after your booking has been made.

All cancellations incur a $50 cancellation fee

 

Minimum booking period refunds

Bookings made subject to minimum booking conditions cannot be reduced, but can be cancelled and above conditions apply.

 

Dog Friendly Parks  (if applicable in your park of choice)

Dogs are permitted on application at Coolum Beach Holiday Park, Maroochydore Beach Holiday Park and Mudjimba Beach Holiday Park. No pets at other parks.

• Only the dogs included on your booking are allowed at your site or accommodation.
• Dogs must have a handler and be controlled on a lead, at all times. No exceptions.
• Please pick up dog droppings in a plastic bag and dispose of it in the provided rubbish bins.
• Please keep dogs away from local wildlife for the dogs own safety.
• Dogs are not to be left in a car, caravan, motorhome or accommodation by themselves.
• Dogs must not make noise that interferes with the peace, comfort and privacy of other guests.
• Dogs staying in pet-friendly rooms are not allowed on beds or lounges.
• Where a dog causes damage or there is the requirement for additional cleaning, a fee of up to $200 will be charged to your credit card.
• Visitors’ dogs are not allowed inside the park.
• For health reasons, the washing and drying of dog towels, blankets, bedding etc. in the park washing machines, dryers and laundry area, is not permitted
• All dogs staying in the park are entirely the responsibility of the dog owner/handler.
• The dog owner/handler takes full responsibility for any injury or damage caused by their dog and is solely liable to pay for any claims of compensation in relation to their dogs actions.
• A dog fee of $5 per dog per day is charged on the acceptance of your application 
• Ensuring a safe environment: all dogs must be fully vaccinated to access the park, promoting health and safety for all visitors.

 

Native fauna

Be advised that native wildlife live naturally within our Holiday Parks.  We ask that guests refrain from feeding wildlife and ensure that food waste scraps are taken to receptacles provided, or if kept within your camping site or cabin, that they are kept in sealed containers.  Feeding wildlife encourages unnaturally high populations within our Holiday Parks, which can cause a nuisance to visitors as they become less dependent on their natural foraging behaviour.   In order to help protect our natural environment and maintain the quality of your stay, please refrain from feeding the wildlife. 

Trees

• The trees in the park are inspected on a regular basis by a competent licenced person, to ensure they are as healthy and safe as far as possible.
• At times, debris from trees will fall. Please be aware of this when setting up/positioning your caravan or camp.
• No responsibility is taken by the park for acts of God involving falling trees or tree debris or wildlife droppings.
• The tying of clotheslines, ropes, hammocks or the like from trees is prohibited.

 

Sustainability

• Please use water and energy wisely,
• Please report leaking taps, toilets or showers to Park Management.
• Spend less than four minutes in the shower.
• Consider readily available solar power options during your stay.
• Consider air conditioning use when not required
• Recycle waste whenever possible using receptacles provided
• Minimise laundry

Rubbish

• Please wrap rubbish items securely and use the bins provided.
• Please place glass, plastics, aluminium, cardboard etc in the designated recycling units.
• No surplus items, bulky items or belongings are to be left in, or at your accommodation.

 

Security

While the Park Managers do their best to ensure a safe and secure  environment, we do recommend that visitors to the park take the precaution of securing items of value left outside their tent, caravan or cabin during the day and overnight. Your property is your responsibility. No refunds or reimbursements will be provided for loss or damage.

General Rules

• Please respect others. Disturbing your neighbours and disrupting the peaceful stay of other guests may lead to you and your party being required to leave.
• Speed limits in the park grounds is strictly a walking pace (8km per hour)
• No generators are allowed to operate.
• . The peaceful enjoyment of our park and its facilities by all visitors is important to us. All loud noise must cease between 10pm and 7am. No generators allowed.
• Parents are responsible for their children’s care and behaviour. Children under the age of 12 must be accompanied by an adult and supervised at all times in the park grounds, amenities, playground, camp kitchen and other common areas.
• No washing cars or other vehicles within the park grounds.
• One vehicle per site.
• Cars must be parked in your nominated parking space.
• No emptying caravan toilet waste on site or in the amenity’s facilities. Please use the dump point indicated on the park map. A $200 fee will be charged to your credit card if you disregard this request.
• No smoking or burning incense inside cabins or within 4 metres of the entrance of any park facilities such as common areas, Amenities buildings, playgrounds, and other structures.
• All guests (including children) staying overnight must be registered on the booking.
• Any people staying in your accommodation, or at your site, other than those listed on your booking, will attract additional charges.
• Visitors’ cars must be parked outside the park.
• Fires or naked flames are not permitted within the grounds of the park 

Common Areas

• Please keep the BBQ area and other common use facilities clean and tidy, check they are suitable for the next guest after your use.
• Modest consumption of alcohol in common areas of the park is allowed. Excessive consumption of alcohol and drunken behaviour is unacceptable and may result in you being asked to leave.
• Playing, games, bike riding etc, at the park entrance is prohibited
• Bikes, Scooters, skateboards, rollerblades, and other similar devices are not to be used in or around the amenities and public buildings.
• No responsibility or liability will be taken by Sunshine Coast Holiday Parks should any injury arise from a person operating any personal recreational or mobility devices within the park

 

Scooters and Bikes

Scooters and Bikes are permitted to be ridden in parks in accordance with normal road rules. This requires the wearing of a helmet, adhering to speed limits and only during daylight hours.

 

Swimming Pool (if applicable in your park of choice)

• The Pool is restricted to registered guests and visitors who have paid the day rate.
• Pool hours are from 7:30am to 6pm.
• No running, dive bombing, pushing or ball games in the pool area.
• No glass or alcohol is permitted in or around the pool.
• No foodstuffs are to be taken into the pool area.

Breach of Rules, Terms and Conditions

• Failing to comply with these terms and conditions will be viewed as a break of the accommodation contract and may result in you being required to leave the park.
• Being required to leave the park will mean you forfeit all money previously paid for the booking period. To be clear, there will be no refund of monies paid for any forward remaining nights of accommodation.
• In the case of eviction or abandonment, the Agent has the authority to remove from the park, any items left behind post stipulated time of eviction. While all care will be taken, the Agent will take no responsibility for any damage or loss.

Guide, hearing and assistance dogs

The Guide, Hearing and Assistance Dogs Act 2009 came into effect on 1 July 2009.

The legislation ensures that every person who relies on a guide, hearing or assistance dog has the same access rights as others to public places and public passenger vehicles. This includes cafes, restaurants, pubs, clubs, sports venues, taxis and buses.

About guide, hearing and assistance dogs legislation

A guide dog, hearing dog or assistance dog is specially trained to perform specific physical tasks and behaviours to assist a person with a disability and reduce their need for support.

Companion Animal is not an Assistance Animal

The Federal Disability Discrimination Act 1992 (DDA) provides protection for everyone in Australia against discrimination based on disability. The DDA applies directly to discrimination because a person is accompanied by a guide dog, hearing dog or other animal trained to alleviate the effects of a person's disability.

However, the Australian Human Rights Commission has confirmed that a companion animal is not an "assistance animal" for the purposes of the DDA:

"The fact that an animal is house trained or has had obedience training is not likely to be sufficient for this purpose."

Source: http://www.humanrights.gov.au/disability_rights/faq/Companion_Animals/companion_animals.html

Accordingly only guide, hearing and assistance dogs are permitted in the Sunshine Coast Holiday Parks and camping grounds that are not designated as 'Dog Friendly' parks. Only Coolum Beach Holiday Park and Mudjimba Beach Holiday Park are designated as 'Dog Friendly" parks and dogs are permitted on application.