Terms and conditions

Welcome to Sunshine Coast Holiday Parks, when you make a booking with us you agree to the following conditions:

• You acknowledge that you are staying at one of the Sunshine Coast Holiday Parks as a Tourist Guest, for holiday purposes only.
• No illegal activities are to take place anywhere within any of the Sunshine Coast Holiday Parks.
• Swearing, excessive consumption of alcohol, use of illegal substances, amplified noise and antisocial/disruptive behaviour that interferes with the peace, comfort and privacy of other guests in the park will result in you being required to leave, and where necessary, Police involvement.
• Respectful and polite communication is expected at all times with park staff.

Check-in and check-out times

• Studio Units and Cabins — check-in 3:00pm, check-out 10:00am.
• Beach House — check-in 4:00pm, check-out 10:00am.
• Sites — check-in 11:00am, check-out 10:00am.

Early check-in and late check-out are available subject to availability and should be discussed with management.

Peak season check-in requirements

During peak season and holiday periods, we are unable to offer early arrivals or check-ins.

Guests will receive arrival and park access instructions as per the above check-in times for their selected accommodation type on the day of arrival. Due to operational, safety, and traffic management requirements, early arrivals cannot be accommodated.

Any guest arriving prior to 11:00am may be refused entry and asked to leave and to return at the appropriate check-in time.

• Maximum of 6 persons per site.
• For the comfort of guests in the park, arrivals after 8:00pm are not permitted.

Site availability — Studio unit, Cabin, Beach House

• While every effort is made by our park team to accommodate preferred sites or cabins, this is not guaranteed. There may be a requirement to change the site or accommodation due to operational reasons or unscheduled maintenance.
• In some instances, your van/motorhome/tent etc. may not be able to be accommodated on the size sites actually available at the park. In these instances, you will be contacted as soon as this is known and, if possible, you will be offered alternate dates or your booking cancelled and we will not process your deposit.
• Management will allocate sites based on the best scenario at the time. Please ensure you state the total exterior length of your van from front to back including all attachments and drawbar.
• We aim to provide you with clean, comfortable, and well-presented accommodation.
• If you have any concerns with the accommodation, please speak to reception within 1 hour of you having entered the accommodation, otherwise it is taken that you have accepted the accommodation as being accepted as presented.
• We require that you leave your accommodation in a reasonable and clean state.
• Upon your departure, where excess cleaning is required or we have reason to believe a guest has smoked in accommodation, an amount of $200 will be applied to your credit card. This will apply to any damage, repairs or replacement of missing items.
• Guests can request a service (bed linen and towel change) for an additional charge. Cabins will be provided with a linen change every 7 days if the booking is in excess of 7 days.

Site Lock

Site Lock lets a guest reserve a specific site for their stay. For a per-night surcharge, that exact site is held and guaranteed for them, subject to the conditions below.

How Site Lock works

• Select your preferred site by site number at the time of booking.
• If that site is available for the full stay, you may add Site Lock for $10 per night.
• Once locked, that exact site is held for you and will not be reallocated to anyone else.
• Site Lock is offered across all site categories, subject to availability in that category.

The Site Lock fee

• The fee is $10 per night, per site, charged across every night of the stay, and is in addition to the site tariff and any other charges.
• The fee is charged at the time Site Lock is added to the booking.
• For returning guests staying more than 28 nights during a peak period, the Site Lock fee is capped at $150 per stay —No further Site Lock fee applies to any nights beyond the first 28.

Reallocation of non-locked bookings

• A non-locked booking is a booking of a category, not a specific site; the park allocates the actual site.
• Non-locked bookings may be reallocated to another site within the same category at any time before arrival — including to free up a specific site for a guest who has paid to lock it.
• Reallocation only occurs where a comparable site in the same category is available for the guest being moved.
• Once a non-locked guest has checked in, they will not be moved to accommodate someone else’s Site Lock. Mid-stay moves happen only for genuine maintenance or management need.

If we can’t honour a locked site

Occasionally a locked site becomes unavailable through circumstances outside our control — for example essential maintenance, safety works, flood or storm damage, or genuine operational need. In that event:

• We relocate the guest to the best available comparable site in the same category, at no additional charge, and refund the Site Lock fee in full for the affected nights.
• Where the only available site is in a different category, we discuss options with the guest, refund the Site Lock fee, and adjust the tariff to the alternate category.

Peak periods and returning guests

• Returning guests who held a specific site in the prior equivalent period receive a priority window to re-book and lock that site before it is released to the general market. If a returning guest declines to lock within their window, the site is released and anyone may then book and lock it.
• A returning guest who locks their site for a peak period is entitled to retain and re-book that same site for the equivalent peak period the following year. For long stays of more than 28 nights, the Site Lock fee for these guests is capped at $150.
• If a returning guest chooses not to lock their site for a peak period — Christmas, winter or Easter — we will do our very best to keep them on that same site. However, not locking releases the site, giving guests who have been wanting to move around the parks the opportunity to secure a better site.

Site Lock cancellations & changes

• The Site Lock fee follows the cancellation rules of the booking’s rate tier (Standard, Semi-Flexible or Fully Flexible). If the rate is refundable on cancellation, the site lock fee will be refunded as result of any cancellation.
• The lock fee is always refunded where the park initiates the change.
• If a guest shortens their stay, the lock fee is recalculated to the nights actually booked, subject to the rate.

What Site Lock does — and doesn’t — guarantee

Site Lock guarantees the site number for the dates booked. It does not guarantee:

• Specific outlooks, shade, trees, neighbouring sites, or surrounding conditions, which can change.
• Site features unaffected by works elsewhere in the park (e.g. nearby construction, landscaping, or amenities upgrades).
• Availability where a booking is made after the site is already locked or allocated.

Force majeure and events outside our reasonable control (severe weather, evacuation, etc.) are handled under our standard terms; the lock fee is refunded for any affected nights.

Large vehicles

Please notify the park at time of booking if your vehicle length exceeds 5.5 metres and has a towing weight capacity of 3 tonne or more.

Credits

Please be aware that credits are valid for 12 months from the time of cancellation and cannot be refunded or transferred once approved. Should the credit not be used within this timeframe it is cancelled.

Discounts

Where a guest has made a reservation under a special offer or discount, no further offers or discounts will be applied to that reservation.

Weather

The park management cannot control weather conditions, natural events, or other circumstances beyond our control. Refunds, credits, discounts, or compensation will not be provided due to adverse weather conditions including, but not limited to, rain, wind, storms, flooding, heat, or other natural events that may impact your stay.

Dog-friendly parks (if applicable in your park of choice)

Only dogs are permitted on application at Coolum Beach Holiday Park, Maroochydore Beach Holiday Park and Mudjimba Beach Holiday Park. No dogs at other parks.

• Only the dogs included on your booking are allowed at your site or accommodation.
• Dogs must have a handler and be controlled on a lead at all times. No exceptions.
• Please pick up dog droppings in a plastic bag and dispose of it in the provided rubbish bins.
• Please keep dogs away from local wildlife for the dog’s own safety.
• Dogs are not to be left in a car, caravan, motorhome or accommodation by themselves.
• Dogs must not make noise that interferes with the peace, comfort and privacy of other guests.
• Where a dog causes damage or there is the requirement for additional cleaning, a fee of up to $200 will be charged to your credit card.
• Visitors’ dogs are not allowed inside the park.
• For health reasons, the washing and drying of dog towels, blankets, bedding etc. in the park washing machines, dryers and laundry area is not permitted.
• All dogs staying in the park are entirely the responsibility of the dog owner/handler.
• The dog owner/handler takes full responsibility for any injury or damage caused by their dog and is solely liable to pay for any claims of compensation in relation to their dog’s actions.
• A dog fee of $5 per dog per day is charged on the acceptance of your application.
• Ensuring a safe environment: all dogs must be fully vaccinated to access the park, promoting health and safety for all visitors.

Native fauna

Be advised that native wildlife live naturally within our Holiday Parks. We ask that guests refrain from feeding wildlife and ensure that food waste scraps are taken to receptacles provided, or if kept within your camping site or cabin, that they are kept in sealed containers. Feeding wildlife encourages unnaturally high populations within our Holiday Parks, which can cause a nuisance to visitors as the animals become less dependent on their natural foraging behaviour. In order to help protect our natural environment and maintain the quality of your stay, please refrain from feeding the wildlife.

Trees

• The trees in the park are inspected on a regular basis by a competent, licensed person, to ensure they are as healthy and safe as possible.
• At times, debris from trees will fall. Please be aware of this when setting up/positioning your caravan or equipment at your site.
• No responsibility is taken by the park for acts of God involving falling trees, tree debris or wildlife droppings.
• The tying of clotheslines, ropes, hammocks or the like from trees is prohibited.

Sustainability

• Please use water and energy wisely.
• Please report leaking taps, toilets or showers to Park Management.
• Spend less than four minutes in the shower.
• Consider readily available solar power options during your stay.
• Consider air conditioning use when not required.
• Recycle waste whenever possible using receptacles provided.
• Minimise laundry.

Rubbish

• Please wrap rubbish items securely and use the bins provided.
• Please place glass, plastics, aluminium, cardboard etc. in the designated recycling units.
• No surplus items, bulky items or belongings are to be left in, or at, your accommodation.

Security

While the Park Managers do their best to ensure a safe and secure environment, we do recommend that visitors to the park take the precaution of securing items of value left outside their tent, caravan or cabin during the day and overnight. Your property is your responsibility. No refunds or reimbursements will be provided for loss or damage.

General rules

• Please respect others. Disturbing your neighbours and disrupting the peaceful stay of other guests may lead to you and your party being required to leave.
• Speed limit in the park grounds is strictly a walking pace (8km per hour) for all vehicles, bicycles, scooters etc.
• No generators are allowed to operate.
• The peaceful enjoyment of our park and its facilities by all visitors is important to us. All loud noise must cease between 10pm and 7am.
• Parents are responsible for their children’s care and behaviour. Children under the age of 12 must be accompanied by an adult and supervised at all times in the park grounds, amenities, playground, camp kitchen and other common areas.
• One vehicle per site.
• Cars must be parked in your nominated parking space.
• No emptying caravan toilet waste on site or in the amenity facilities. Please use the dump point indicated on the park map. A $200 fee will be charged to your credit card if you disregard this request.
• No smoking or burning incense inside cabins or within 4 metres of the entrance of any park facilities such as common areas, amenities buildings, playgrounds, and other structures.
• Please consider your neighbours when smoking on your site or in your caravan.
• All guests (including children) staying overnight must be registered on the booking.
• Any people staying in your accommodation, or at your site, other than those listed on your booking, will attract additional charges or be asked to leave.
• Visitors’ cars must be parked outside the park.
• Fires or naked flames are not permitted within the grounds of the park.

Common areas

• Please keep the BBQ area and other common-use facilities clean and tidy; check they are suitable for the next guest after your use.
• Modest consumption of alcohol in common areas of the park is allowed. Excessive consumption of alcohol and drunken behaviour is unacceptable and may result in you being asked to leave.
• Playing games, bike riding etc. at the park entrance is prohibited.
• Bikes, scooters, skateboards, rollerblades, and other similar devices are not to be used in or around the amenities and public buildings.
• No responsibility or liability will be taken by Sunshine Coast Holiday Parks should any injury arise from a person operating any personal recreational or mobility devices within the park.
• To the extent permitted by law, Sunshine Coast Holiday Parks and Sunshine Coast Council and Management Contract holders do not accept liability for any loss, damage, injury, or claim arising from a person's failure to take reasonable care while using these areas. Nothing in this notice excludes, restricts, or modifies any rights or remedies that cannot be excluded under applicable law.

Scooters and bikes

Scooters and bikes are permitted to be ridden in parks in accordance with normal road rules. This requires the wearing of a helmet and adhering to speed limits. Once the sun goes down, bikes and scooters need to be put away until the sun comes up the following day

Swimming pool (if applicable in your park of choice)

• The pool is restricted to registered guests and visitors who have paid the day rate.
• Pool hours are from 7:30am to 5pm (this alters during summer).
• No running, dive bombing, pushing or ball games in the pool area.
• No glass or alcohol is permitted in or around the pool.
• No foodstuffs are to be taken into the pool area.

Breach of rules, terms and conditions

• Failing to comply with these terms and conditions will be viewed as a breach of the accommodation contract and may result in you being required to leave the park.
• Being required to leave the park will mean you forfeit all money previously paid for the booking period. To be clear, there will be no refund of monies paid for any forward remaining nights of accommodation.
• In the case of eviction or abandonment, the Agent has the authority to remove from the park any items left behind post the stipulated time of eviction. While all care will be taken, the Agent will take no responsibility for any damage or loss.

Guide, hearing and assistance Dogs

The Guide, Hearing and Assistance Dogs Act 2009 came into effect on 1 July 2009.

The legislation ensures that every person who relies on a guide, hearing or assistance dog has the same access rights as others to public places and public passenger vehicles. This includes cafes, restaurants, pubs, clubs, sports venues, taxis and buses.

A guide dog, hearing dog or assistance dog is specially trained to perform specific physical tasks and behaviours to assist a person with a disability and reduce their need for support.

A companion animal is not an assistance animal. The Federal Disability Discrimination Act 1992 (DDA) provides protection for everyone in Australia against discrimination based on disability. The DDA applies directly to discrimination because a person is accompanied by a guide dog, hearing dog or other animal trained to alleviate the effects of a person’s disability.

However, the Australian Human Rights Commission has confirmed that a companion animal is not an “assistance animal” for the purposes of the DDA: the fact that an animal is house trained or has had obedience training is not likely to be sufficient for this purpose. (source)

Accordingly, only guide, hearing and assistance dogs are permitted in the Sunshine Coast Holiday Parks and camping grounds that are not designated as ‘Dog Friendly’ parks. Only Coolum Beach Holiday Park, Maroochydore Beach Holiday Park and Mudjimba Beach Holiday Park are designated as ‘Dog Friendly’ parks and dogs are permitted on application.

Park rules

The Sunshine Coast Holiday Parks are owned by Sunshine Coast Council and managed by independent contract managers. To ensure that your stay and that of others is safe and enjoyable, please read and observe the following conditions of occupancy.

1. Van/motorhome parking: Please ensure that your drawbar faces outwards to the road to allow prompt evacuation in the event of an emergency. Motorhomes to be reversed onto sites.
2. Vehicles and speed limit: The roads in the holiday park are all shared with pedestrians and motorists. The maximum speed is 8 KPH (walking pace). Please be aware of pedestrians when driving in the park. Only one vehicle per site is permitted and must remain within the allocated site. Please contact Management if you wish to repair your vehicle/van on site.
3. Sites: Fires or naked flames are not permitted in the park – electric or gas BBQs are permitted only. No flammable or dangerous goods are to be stored on sites. Do not peg down tarpaulins or plastic over grassed common areas. Sites are to be left neat and tidy.
4. Safety: The occupant or any other person an occupant invites into the park must ensure the site is safe and without risks to health in accordance with the Work Health and Safety Act 2011, and to a standard acceptable to Park Management.
5. Security advice: While Park Managers do their best to ensure a safe and secure environment, we do recommend that visitors to the park take the precaution of securing items of value left outside their tent, caravan or cabin during the day and overnight. Your property is your responsibility. No refunds or reimbursements will be provided for loss or damage.
6. Dogs: Dogs are welcome at Maroochydore, Mudjimba and Coolum on application. No dogs at other parks.
7. Evacuation: In case of fire or other emergency, please make your way to the evacuation assembly point as shown on the map overleaf. Evacuation procedures are also displayed at reception, amenities buildings and cabins.
8. Children: The park and its facilities are provided for the enjoyment of you and your children. Guests are responsible for their own children at all times. Children under 12 must be accompanied by an adult when visiting the amenities, playground and pool areas.  Management takes no responsibility for unsupervised children within the park.
9. Noise: The peaceful enjoyment of our park and its facilities by all visitors is important to us. All loud noise must cease between 10pm and 7am. No generators are allowed.
10. Garbage: Please wrap garbage before placing in bins provided. Recycling bins are to be used for designated recyclables only. Large items such as gazebos, fridges, couches and gas bottles are not permitted in garbage bins or to be left at bin enclosures.
11. Pool area (applicable at Dicky Beach and Mudjimba): Children under 12 years of age must be accompanied by a responsible adult (not an older brother or sister) in the swimming pool area. No glass or alcohol items are to be brought into the pool area. Appropriate swimwear must be worn.
12. Bbq area: Please consider others and clean the BBQs after each use. Please vacate by 10pm.
13. Trees: Please do not tie ropes or lines to trees. Do not climb trees.
14. Visitors: Visitors are welcome while you are present, and their behaviour is your responsibility.  Visitors must check in at office before entering the park and are be subject to surcharge if staying overnight. Visitor’s cars are not permitted in the park.
15. Fauna and flora: Be advised that wildlife live naturally within our Holiday Parks. We ask that guests refrain from feeding wildlife and ensure that food waste scraps are taken to receptacles provided, or if kept within your camping site or cabin, that they are kept in a sealed container. Feeding wildlife encourages unnaturally high populations within our Holiday Parks, which can cause a nuisance to guests and visitors.
16. Bicycles/ scooters/skateboard inclusive Electric bikes, and Electric scooters etc.: Responsible use of bikes, scooters and skateboards are permitted within the park. Management reserves the right to restrict any bike, scooter or skateboard and Electric bikes, and Electric scooters use within our parks that is deemed unsafe or impeding the quiet enjoyment of other guests within the park. Speed limits of 8 KPH apply, helmets are to be worn and no riding of skateboards, bikes or scooters after dark.   
    
    Scooters and bikes are permitted to be ridden in parks in accordance with normal road rules. This requires the wearing of a helmet and adhering to speed limits. Once the sun goes down, bikes and scooters need to be put away until the sun comes up the following day.
17. Fees and booking deposits: A deposit is required at the time of booking and any amount outstanding in connection with your booking is required in advance or at the time of check-in, unless alternate arrangements have been agreed with Park Management prior to arrival. Any charges incurred after check-in must be paid in full at the time they are incurred. Other conditions may apply.
18. Cancellation/refund: No refund if customer changes their mind on arrival or departure dates during their stay. As Per the Deposit and Cancelation policy
19. Laundry: Laundry equipment must be left clean after use.  (Credit Card and QR code available.) If you wish to hang clothes to dry, please use the clothes lines provided (near laundry). Please report machine breakdowns to management as soon as possible. Iron is available on request.
20. Check out: All sites to be vacated by 10am on day of departure. Cabin keys are to be returned to obtain Key Deposit where applicable. Check with park management if you require a late check out.
21. Damage: Guest are liable for damage to Council or park property caused by them or their visitors. If any damage is seen or caused, please report to Park Management at your earliest convenience All guest liable damages will be invoiced by park management.
22. Dump point: Please empty ‘grey’ and ‘black’ water to designated dump points only. 23. No smoking/vaping (Smoke Free Act 2000): Smoking/vaping are not permitted in any of the park buildings or communal areas i.e. reception, laundry, camp kitchens and amenities blocks.  No burning incense inside cabins.
23. Behaviour: Management reserves the right to evict guests from the park who are deemed to be:   * Behaving in a socially unacceptable way, including excessive use of alcohol, use of illegal drugs, violence, abuse or causing damage.  * Disturbing other guests.  * Using unacceptable language.   * Breaking the park conditions of stay. * Having extra persons on any site not declared at check in.  No refund will be given, and charges will apply for damage caused.

All park staff deserve to be treated with courtesy and respect; no rude or abusive behaviour will be tolerated.